On this page • Cancellations • Payment questions • Request review
Effective Date: July 22, 2026
Last Updated: July 22, 2026
This Refund Policy explains how refunds, billing disputes, payment adjustments, and cancellation-related issues may be handled by Crew Solutions LLC (“CrewSolutions,” “we,” “us,” or “our”) for use of the CrewSolutions website, contractor mobile application, trainee mobile application, admin platform, backend systems, and related services.
By using CrewSolutions or making a payment through the Platform, you agree to this Refund Policy.
1. General Policy
CrewSolutions provides a workforce coordination platform for approved electrical contractors and eligible electrical trainees.
Contractors are generally charged after a job has been completed, time has been submitted, and the applicable job-related charges are ready for review, approval, or processing.
Because charges are typically processed after services are performed, refunds are not automatic. CrewSolutions may review refund requests, billing disputes, cancellation issues, and payment adjustments on a case-by-case basis.
2. Contractor Payments
Contractors and client businesses may be charged through Stripe or another approved payment processor for job-related charges, assignment charges, approved timecards, platform charges, administrative charges, or other amounts owed to CrewSolutions.
Contractors are responsible for reviewing job details, assignment details, rates, timecards, invoices, and payment information before approving or submitting payment.
Payments for completed work, approved timecards, completed assignments, or services already performed are generally non-refundable, unless CrewSolutions determines that there was a billing error, duplicate charge, unauthorized charge, incorrect timecard, disputed job issue, or other issue requiring correction.
3. Electrical Trainees
CrewSolutions does not currently charge electrical trainees a fee to create an account or apply for approval through the Platform.
Electrical trainees who perform approved assignments through CrewSolutions are intended to be W-2 employees of CrewSolutions, unless otherwise stated in a separate written agreement. Trainee payments, payroll corrections, tax records, and wage-related matters are handled separately from contractor refunds.
4. Cancellations
Contractors may cancel jobs by contacting CrewSolutions through email, phone, text message, in-app support, or another approved communication method. CrewSolutions may also add an in-app cancellation feature in the future.
CrewSolutions does not currently maintain a fully automated cancellation fee or show-up fee workflow inside the Platform. Cancellation-related issues may be reviewed and handled manually on a case-by-case basis until formal cancellation rules are adopted and implemented.
Depending on the circumstances, CrewSolutions may consider factors such as:
When the job was canceled
Whether a trainee had already accepted the job
Whether a trainee was already preparing for the assignment
Whether a trainee was already en route
Whether a trainee had already arrived on site
Whether any work, orientation, waiting time, or job-related activity occurred
Whether a separate agreement or work order applies
CrewSolutions may apply, waive, adjust, or decline cancellation-related charges at its discretion, subject to any applicable signed agreement, work order, invoice, or policy.
5. Billing Errors and Duplicate Charges
If you believe you were charged incorrectly, charged more than once, or charged for a service that was not provided, contact CrewSolutions as soon as possible at:
Please include your name, company name if applicable, transaction date, amount charged, job or invoice reference if available, and a brief explanation of the issue.
CrewSolutions may request additional information to review the issue.
6. Timecard or Job Disputes
If a contractor disputes a timecard, assignment charge, job completion status, or amount billed, CrewSolutions may review available records, including job details, assignment status, clock-in and clock-out records, location records, timecard approvals, communications, and other relevant information.
CrewSolutions may issue a refund, partial refund, credit, correction, revised invoice, or denial depending on the outcome of the review.
7. Refund Method
Approved refunds will generally be issued to the original payment method used for the transaction, unless CrewSolutions determines another method is appropriate.
Refund timing may depend on Stripe, the user’s bank, card issuer, or other payment processor. CrewSolutions does not control processing times after a refund has been submitted.
Payment processor fees may be non-refundable where permitted by law or applicable payment processor rules.
8. Non-Refundable Items
Unless required by law or approved by CrewSolutions, the following may be non-refundable:
Payments for completed assignments
Payments for approved timecards
Charges for work, orientation, waiting time, or job-related activity already performed
Administrative charges
Payment processor fees
Charges governed by a separate signed agreement, work order, or invoice
Charges resulting from inaccurate, incomplete, or late information provided by a user
9. Manual Adjustments During Pilot or Controlled Launch
During pilot, onboarding, controlled launch, or early-stage operations, CrewSolutions may handle certain billing, refund, cancellation, and dispute issues manually.
Manual review or manual adjustment does not guarantee that the same result will apply to future issues. CrewSolutions may update its cancellation, refund, billing, or adjustment rules as the Platform develops.
10. Separate Agreements
Some payment, cancellation, billing, show-up fee, invoice, dispute, or refund terms may be governed by a separate Master Services Agreement, Work Order, invoice, client agreement, payment processor terms, or other signed document.
If there is a conflict between this Refund Policy and a separate signed agreement, the separate signed agreement will control for the specific subject matter covered by that agreement.
11. Changes to This Policy
CrewSolutions may update this Refund Policy from time to time. Updates will be posted on our website or made available through the Platform.
12. Contact Us
For refund, cancellation, or billing questions, contact:
Crew Solutions LLC
Email: support@crewsolutions.work
Mailing Address: 2247 Cumming Rd, Brentwood, California 94513, United States
Website: https://crewsolutions.work