Effective date: October 20, 2026 | Last updated: October 20, 2026
1. Scope and business relationship
This Policy describes cancellation requests, contractor billing disputes, invoice corrections, credits, and refunds for Crew Solutions LLC (CrewSolutions, we, us). A Client means an approved California C-10 electrical contractor purchasing staffing services. CrewSolutions supplies its own W-2 electrical trainee employees for authorized assignments. Everee currently processes payroll for CrewSolutions. Trainees pay no fees to CrewSolutions to apply, obtain assignments, or use the service.
2. Relationship to signed agreements
The applicable signed Master Services Agreement (MSA), amendments, and accepted Work Orders govern staffing services and their commercial terms in the order of priority stated in the MSA. This Policy supplements those documents and does not override them, create a new payment authorization, or amend a signed agreement by itself. Mandatory legal rights remain unaffected. A later invoice or app update does not by itself add a fee or accelerate an agreed payment deadline.
3. Rates and billing
Clients are billed at the agreed contractor bill rate for substantiated compensable time and authorized contractual amounts. The bill rate is distinct from the Trainee wage rate. Standard weekly staffing invoices are issued Sunday at 12:00 a.m. Pacific Time and are due by 11:59 p.m. Pacific Time on the following Saturday. Each invoice displays its due date. An invoice first delivered after its scheduled Sunday issuance is due no earlier than the Saturday following the next Sunday. A separately agreed contractual deadline, including the MSA conversion-fee deadline, controls where applicable. Section 11 states the grace period and restriction timing.
CrewSolutions reserves its right to charge cancellation minimums and late-payment interest expressly authorized by the applicable MSA, subject to its conditions and applicable law. These charges are not currently implemented or assessed. Before activating them, CrewSolutions will give advance written notice stating the effective date and applicable charges, and obtain any amendment or assent required by the MSA. Cancellation minimums will apply only to assignments accepted after activation; late interest only to eligible balances for periods after activation. No retroactive charges will be imposed for the inactive period. No separate card-processing fee is currently charged. Other contractual reimbursements and conversion charges remain governed by the MSA.
4. Shift review and corrections
Clients should review a shift within 24 hours after its time record becomes available. A valid, unflagged record may be automatically approved after that period if no correction or dispute is submitted. Flagged records, including missed clock-outs, location discrepancies, or overtime exceptions, require explicit review and administrative resolution when necessary. Automatic approval does not prevent correction of a later verified error.
An automatically supplied end time is provisional. Records must be corrected to reflect actual compensable time. A missing clock event or GPS discrepancy alone does not establish that no work occurred. Proposed corrections must identify the affected entry, accurate time, and factual reason. Original entries and correction history must be preserved.
5. How to cancel or end an assignment
Before any trainee accepts. A Client may cancel using the in-app cancel option while that option is available.
After a trainee accepts. The in-app cancel option is no longer available. The Client must call, text, or email CrewSolutions using the designated contact information supplied during onboarding or for the assignment. Email requests may be sent to support@crewsolutions.work. Include the job ID, affected shifts or trainees, requested change, and reason. Contacting a trainee alone does not replace notice to CrewSolutions. Administration records a cancellation reason and notifies all trainees assigned to the canceled job.
During an active shift. The app does not permit administrative cancellation while a shift is in progress. To end work early, change remaining shifts, or request removal, contact CrewSolutions promptly and accurately record when work and other compensable activity stop. An app status does not require work to continue or prevent an immediate stop for an unsafe or unlawful condition. Coordinate safe departure and preserve the time record.
Keep a record of your request. CrewSolutions will confirm the cancellation or remaining action needed. For any applicable contractual notice cutoff, the actual delivery of notice through a designated channel is evaluated under the controlling agreement; a later administrative processing time does not by itself change when notice was delivered.
Cancellation does not erase charges for compensable activity already performed or other amounts lawfully owed under the controlling agreement. Contractual cancellation minimums are reserved but are not currently implemented or charged. Any activation must follow the advance-notice and prospective-application requirements in Section 3.
6. Attendance, early departure, and performance
No-show. A Client is not charged worked hours for a trainee who did not attend and performed no compensable activity. Please report the no-show promptly. A missing clock-in must be checked if there is evidence the trainee attended, worked, or completed other compensable activity.
Lateness or early departure. Charges must reflect substantiated compensable time, together with any separately applicable contractual amounts. CrewSolutions does not impose a lateness penalty through this Policy. Required employee reporting-time pay can arise even when a shift ends early; whether the Client bears that cost is governed separately by the MSA and applicable law.
Unsatisfactory performance or mismatch. Contact CrewSolutions promptly with specific facts so administration can review the issue and address removal, replacement, or a billing adjustment. Replacement obligations and remedies are governed by the MSA. This Policy does not create a free trial or guarantee replacement availability, arrival time, or a completed electrical project. Any replacement rate must be disclosed and accepted before it applies.
Dissatisfaction alone does not entitle a Client to erase time actually worked or receive a full-shift refund. CrewSolutions may provide a separate goodwill adjustment. Express contractual remedies and rights that cannot lawfully be waived remain available.
Damage, injury, or safety claims. Report these promptly through the required incident process. They are addressed under the applicable agreements and insurance arrangements, not by deleting employee hours. Do not offset an unrelated claim against an invoice unless authorized by the controlling agreement, a written settlement, or applicable law.
7. Billing errors and available remedies
CrewSolutions will investigate and correct verified duplicate charges, incorrect rates or calculations, charges for unperformed work, unauthorized charges, and other supported billing errors. Review may include assignment records, original and corrected time entries, approval history, location evidence, communications, payment records, and information from both the Client and trainee. GPS data and an approval status are evidence, not conclusive proof.
Unpaid invoice. A confirmed correction is applied through a revised invoice or billing credit. No cash refund is due for an amount that was never collected.
Paid invoice. An established overpayment is returned through a full or partial refund, as appropriate. A future-service credit may replace a refund otherwise owed only with the Client's agreement and where legally permitted. Goodwill credits are identified separately from corrections of billing errors.
The fact that a trainee has already been paid does not, by itself, disqualify a valid contractor refund. If an adjustment is unavailable in the app, contact administration for a permitted manual process. Contractor refunds are funded and recorded separately from employee pay; they do not authorize automatic recovery from a trainee.
8. How to request review
Email support@crewsolutions.work, or contact CrewSolutions through an available designated support channel. Include your name, Client name, job or invoice ID, transaction date, disputed amount, explanation, and the correction requested. Provide relevant supporting records when available. Do not send full payment-card numbers, Social Security numbers, passwords, or unrelated sensitive employee records.
Follow any notice period in the controlling agreement and report concerns promptly after discovery. Neither timecard approval nor an internal reporting period bars correction of a proven billing error or waives a right that cannot lawfully be waived. Pay undisputed amounts by their agreed due date.
Administration reviews requests and communicates the decision and its basis. CrewSolutions will acknowledge requests, provide status updates while a review remains open, and submit approved refunds without unreasonable delay. Timing depends on the information and investigation needed; these procedures do not extend a deadline imposed by law or the controlling agreement. Business days exclude Saturdays, Sundays, and California state holidays; stated times are Pacific Time.
9. Refund method and processing
Refunds ordinarily return through Stripe to the original payment method. If that route fails or is unavailable, CrewSolutions will coordinate a verified alternative permitted by the payment processor and applicable law. The time a bank takes to display a refund is separate from CrewSolutions' submission time; card credits commonly appear about five to ten business days after submission, but timing can vary. Contact us if an approved refund does not appear so we can trace or resolve it.
CrewSolutions does not charge a separate refund-processing fee and will not deduct its processor costs from a refund correcting a CrewSolutions billing error. If the same charge is subject to a bank or card dispute, tell administration so the processes can be coordinated. There is no double recovery of the same amount. Contacting CrewSolutions is not a waiver of bank-dispute rights or a requirement to miss an applicable bank or legal deadline.
10. Employee pay is independent of customer refunds
CrewSolutions pays trainees through a separate payroll flow that operates independently of contractor billing and payment. Trainee pay does not depend on the Client paying an invoice. CrewSolutions remains responsible for paying wages, premiums, and reimbursements when legally due, including when a Client disputes charges, withholds approval, or receives a refund.
A billing credit, refund, cancellation, service complaint, or property-damage allegation does not authorize removal of earned hours, an unlawful deduction, or withholding legally owed pay. Required orientation, training, controlled waiting, and other compensable activity must be recorded even when electrical work has not begun.
CrewSolutions may correct or void a verified duplicate or erroneous time entry through a documented administrative process, with a recorded reason, notice to the affected Client and Trainee, and preservation of the original record and correction history. Review must consider relevant Trainee information and preserve all genuinely earned time. Customer goodwill or dissatisfaction does not justify voiding earned hours. A billing credit or refund does not reduce correctly earned pay.
If hours have already reached payroll, any needed payroll correction follows a separate documented process consistent with applicable law. A Client refund does not automatically reverse payroll or authorize a debit from an employee's account. Trainees may contact CrewSolutions directly about time or pay; they do not have to rely solely on the Client to raise an issue.
11. Nonpayment restrictions and access to support
For a standard invoice due Saturday, Sunday and Monday form two full calendar days of grace. CrewSolutions may restrict new bookings and further services beginning Tuesday at 12:00 a.m. Pacific Time if an undisputed amount remains unpaid, after notice and coordination of any safe departure required by the MSA. A timely, good-faith disputed amount alone will not trigger or sustain a nonpayment restriction during review; undisputed amounts remain due. For another expressly agreed due date, restrictions begin no earlier than 12:00 a.m. Pacific Time on the third calendar day after that due date, after two full calendar days of grace and required notice.
A restricted Client can still sign in; view, download, and pay invoices through Stripe; view jobs; cancel jobs where the in-app option remains available; and contact CrewSolutions. After trainee acceptance, cancellation continues to require administration. A restricted Client may submit a billing dispute or time-correction request directly to support even when an in-app action is unavailable.
Existing assignments and any suspension of staffing must be handled under the MSA with safe coordination. Account restriction or closure does not extinguish refund rights, earned wages, or required record access. A restriction based on an erroneous or corrected balance must be reviewed and removed when its basis no longer applies.
12. Changes and contact information
CrewSolutions may update this Policy prospectively and will identify the effective date of an adopted revision. Material changes will be communicated through an appropriate channel. New fees, payment deadlines, or cancellation terms require the agreement or amendment specified by the controlling contract; posting this Policy alone does not rewrite that contract. Changes do not retroactively remove an existing refund entitlement or accrued legal right.
Crew Solutions LLC
Email: support@crewsolutions.work
Mailing address: 2247 Cumming Rd, Brentwood, California 94513, United States
Website: https://crewsolutions.work
