Effective date: October 20, 2026 | Last updated: October 20, 2026
1 Scope and acceptance
These Terms and Conditions govern use of the CrewSolutions website and applications (the Platform), operated by Crew Solutions LLC (CrewSolutions, we, us). They apply to contractor businesses and their authorized representatives (Clients) and individuals seeking or performing assignments as our employees (Trainees). By checking the acceptance box, you agree to these Terms. A representative accepting for a business confirms authority to bind that business.
Our Privacy Policy explains personal information practices and is provided with these Terms. Acknowledging that policy does not waive privacy rights or supply consent for processing that legally requires separate consent. These Terms do not replace required employment notices or policies.
2 Eligibility and accounts
You must be at least 18 to create an account. Client services are limited to eligible businesses holding an active California C-10 electrical contractor license. Trainees must satisfy applicable employment eligibility, registration, education, training, and assignment requirements before performing work.
Provide accurate information, keep credentials and contact details current, protect account access, and promptly report suspected unauthorized use. Do not share a personal login or impersonate another person. Clients are responsible for actions taken by their authorized representatives within their authority. Account creation alone does not guarantee employment, a placement, available hours, or a particular worker.
3 Signed agreements and priority
Clients must enter a master services agreement (MSA) before receiving staffing services. The MSA establishes the order of precedence among signed amendments, accepted Work Orders, the MSA and exhibits, and these Terms. These Terms do not amend a signed MSA or override its rates, payment terms, cancellation rules, risk allocation, or dispute provisions. A written amendment accepted as required by the MSA is necessary to change those provisions.
Assignment details and rates are confirmed through the applicable Work Order or Platform booking record. Employment notices and applicable law govern employee wages and rights. No Client agreement imposes a debt, indemnity obligation, arbitration requirement, or commercial liability limit on a Trainee merely because the Trainee uses the Platform.
4 Staffing and employment relationship
CrewSolutions employs Trainees as W-2 hourly employees and establishes their wage rates and internal worker levels. Everee provides payroll and onboarding services for CrewSolutions; use of that provider does not transfer our employer obligations. Client bill rates are separate from employee wages. Trainees are not charged application, placement, or account fees.
CrewSolutions supplies temporary labor to California C-10 contractors. The Client controls and supervises electrical methods and site operations under the MSA and applicable law. CrewSolutions does not undertake a completed electrical installation or represent that it holds a C-10 license. Allocation of responsibilities between the businesses does not eliminate either party's duties imposed by law or determine statutory joint-employer status.
5 Client qualifications and supervision
Clients must maintain an active C-10 license, supply accurate license and identity information, and cooperate with initial and continuing verification. Identity verification of a representative does not establish that a site, supervisor, or assignment is safe.
Before electrical work begins, Clients must identify the qualified supervising electrician and provide the certification number and required verification records. These records may be collected separately from the job-post form. Clients must ensure direct, on-site supervision and the applicable one-Trainee-per-supervising-electrician limit, subject only to lawful exceptions documented and accepted under the MSA. A name and telephone number alone do not establish qualification. If qualified supervision is unavailable, electrical work must stop immediately.
6 Trainee qualifications and worker levels
Trainees must maintain current California DIR electrical trainee registration, qualifying education, and required assignment training, including our pre-placement OSHA-10 requirement. Report any expiration, suspension, change in eligibility, or inability to perform an assigned task safely before continuing affected work.
Internal levels describe CrewSolutions' placement assessment; they are not electrician certification, a contractor license, or authorization for independent electrical work. OSHA-10 completion likewise does not establish electrical certification or replace task-specific training. Trainees must work within approved tasks and supervision and promptly report concerns.
7 Job postings and confirmed assignments
Clients must accurately describe the site, schedule, tasks, hazards, required PPE and its provider, emergency instructions, and on-site supervisor. Material changes require prompt notice to CrewSolutions and affected Trainees. A booking is automatically confirmed when an eligible Trainee accepts it, as reflected in the Platform record; additional Client approval is not ordinarily required. Confirmation remains subject to credential and site-readiness requirements before work.
Current booking controls permit jobs of one to eight elapsed hours per day, including any meal period. They prevent overlapping acceptances and acceptances totaling more than eight scheduled hours in a day, and prevent starting a shift after reaching 40 recorded work hours in the week. These are scheduling controls, not limits on payable time or substitutes for overtime rules. An eight-hour span with a valid 30-minute unpaid meal ordinarily contains 7.5 paid hours. Paid rest periods remain paid time.
Request extensions or schedule changes through CrewSolutions. All actual compensable work must be recorded and paid, including work beyond a scheduled limit or performed without advance approval. CrewSolutions aggregates hours across its assignments as legally required.
8 Project and task restrictions
Services are intended for approved private California residential and commercial electrical projects. Public works, prevailing-wage work, projects with special labor requirements, and other excluded assignments require the disclosures and written approvals specified in the MSA before placement. Do not misclassify a project or relocate or reassign a Trainee without approval.
Energized electrical work and live troubleshooting are prohibited under the MSA. Other controlled tasks require the approvals, training, supervision, and protective measures required by the MSA and law. A job posting or Platform acceptance does not itself authorize a prohibited or unapproved task.
9 Site safety and work holds
Clients must provide accurate hazard, control, PPE, emergency, and permitted-task information; perform and document required qualified site inspections and daily checks; provide site-specific orientation; and maintain effective supervision. The MSA allocates tools, equipment, and PPE to the Client unless an accepted Work Order expressly provides otherwise. Required costs must not be unlawfully charged to employees.
Before exposure to site or task hazards, Clients must provide actual site-specific orientation and instruction, and Trainees must receive the applicable safety briefing and acknowledge receipt. Changed tasks or hazards require appropriate additional instruction. CrewSolutions and the Client must retain the required training and orientation records under the MSA; records may be maintained through the platform or equivalent written records. An acknowledgment is not a release of liability or proof that all hazards have been corrected. Platform records supplement the IIPP, Code of Safe Practices, inspections, training, and actual protective measures.
Missing daily checks, unresolved hazards, absent supervision, safety reports, or outdated orientation may trigger a hold. Electrical work must not proceed until applicable conditions are resolved and required clearance is obtained. A hold must not prevent recording actual time or receiving wages owed. The ability to clock in, or an alert sent after clock-in, is not permission to begin unsafe or uncleared work. Report urgent dangers to the supervisor and CrewSolutions and use emergency services when appropriate.
10 Timekeeping and location
Record actual start and end times and all compensable work, including required orientation, training, meetings, controlled waiting, compensable travel, and paid rest periods. Record meal and rest periods using the relevant controls. Do not work off the clock, falsify records, or instruct another person to omit time. We do not treat a scheduled meal as an automatic unpaid deduction.
The app requests precise location during signup or profile address entry and when a Trainee starts or ends a shift. It retains coordinates associated with the saved home address and shift-related location readings as explained in the Privacy Policy. It does not collect location continuously during shifts, in the background, or while the app is closed. Starting normally requires being within 100 meters of the jobsite; if a fresh reading is unavailable, the app may use a last-known position. An off-site clock-out is permitted and flagged for Client review. A stored reading or flag does not establish continuous presence, absence, or unpaid time. Contractors cannot view Trainee home addresses, raw coordinates, stored home coordinates, or location history through the Services.
If location, connectivity, account access, a safety hold, or scheduling controls prevent an accurate entry, promptly report the actual times and circumstances to CrewSolutions using an available contact channel. CrewSolutions will review and correct supported entries. A missed punch or technical failure does not eliminate pay for compensable time.
11 Timecard review and corrections
Clients must review shift records within 24 hours as required by the MSA. For an early start, late finish, or other disputed entry, the Client may propose an adjustment with a factual explanation. The Trainee may confirm or dispute it; unresolved disputes go to CrewSolutions administration. Original entries, proposed changes, and resolution must remain traceable.
Neither Client silence nor a disputed entry establishes that no work occurred. CrewSolutions reviews available evidence, pays amounts owed when legally due, and corrects verified errors. Confirming a timecard does not waive unpaid wages, break premiums, or the right to report an error. Commercial credits and refunds do not authorize deleting compensable time or reducing earned wages.
Where the platform automatically approves a valid, unflagged record after 24 hours without a submitted correction or dispute, that status remains subject to later correction. Flagged records and provisional end times require review and resolution; approval status does not establish that all compensable time has been recorded.
12 Meals and paid rest periods
Clients must schedule and permit legally compliant duty-free meal periods and paid rest periods, and must not discourage, interrupt, or require employees to skip them. Meal time is unpaid only when it is actually taken and lawfully unpaid. Paid rest periods may not be deducted from wages or combined into a routine early departure in place of required breaks.
A first meal period may be waived only through a separate, voluntary mutual agreement when legally permitted, including the condition that the employee's total workday does not exceed six hours. Eligibility considers all applicable CrewSolutions work that day, not each job separately. An eight-hour assignment is not eligible for this short-day first-meal waiver. A waiver cannot release earned wages or legally required premiums.
The app asks at clock-out about missed or shortened breaks and alerts administrators when a Trainee reports being unable to take a break. Report late, interrupted, on-duty, or other noncompliant breaks as well. CrewSolutions determines and pays any legally required premium; payment is not conditioned on the employee selecting a particular response. A premium does not authorize planned denial of breaks. Client reimbursement is governed by the MSA and does not affect the employee's right to timely payment.
13 Payroll and employment records
CrewSolutions' regular weekly payday is Monday. Payroll runs automatically; employees do not need to request a payout. Applicable legal deadlines, including final-pay and premium-payment requirements, control when earlier or different payment is required. Wages, overtime, required premiums, and required expense reimbursements are not conditioned on Client approval, invoice payment, ratings, or job completion.
Everee delivers onboarding documents, including the California Notice to Employee, and supports the enabled Form I-9 process. Employees must complete required onboarding accurately and may request help or copies of records. CrewSolutions remains responsible for required notices, payroll accuracy, lawful payment methods, and timely payment, including an alternative process if a provider is unavailable. Notify CrewSolutions promptly of an error; reporting delays do not waive statutory rights.
14 Client invoices and payment
The Client's signed MSA and accepted amendments control. Subject to that priority and any expressly agreed special invoice deadline, the standard schedule is weekly invoicing on Sunday at 12:00 a.m. Pacific Time, due by 11:59 p.m. Pacific Time on the immediately following Saturday. A signed MSA using a different schedule continues to govern until validly amended. Invoices identify applicable assignments, service dates, rates, charges, and due dates. If an invoice is first delivered after its scheduled Sunday issuance, it is due no earlier than the Saturday following the next Sunday, as provided in MSA Section 7.2. Special contractual invoice deadlines, including the MSA conversion-fee deadline, remain controlling.
Clients pay manually through Stripe or another approved method. These Terms do not authorize automatic card or bank debits; those require separate valid authorization. A reminder is ordinarily sent 24 hours before the deadline, but the stated deadline does not depend on receipt of a reminder. Invoice errors should be reported promptly under the MSA's dispute process, and undisputed amounts remain due.
For a standard invoice due Saturday, Sunday and Monday are two full calendar days of grace. If an undisputed amount remains unpaid, CrewSolutions may restrict new bookings and suspend further services beginning Tuesday at 12:00 a.m. Pacific Time, after the notice and safe-departure coordination required by the MSA. For another expressly agreed due date, restrictions begin no earlier than 12:00 a.m. Pacific Time on the third calendar day after that due date, after two full calendar days of grace and required notice. A timely, good-faith disputed amount alone will not trigger or sustain a nonpayment restriction during review; undisputed amounts remain due. Restricted Clients can sign in; view, download, and pay invoices; view jobs; cancel where the in-app option remains available; and contact support for disputes, time corrections, safety issues, and required records. The MSA reserves cancellation minimums and late interest, but those charges are currently inactive and are not assessed. Activation requires advance written notice and any agreement required by the MSA, with prospective application only. No separate card-processing fee is currently charged.
15 Cancellations replacements and refunds
The MSA and accepted Work Order govern Client cancellation and early-dismissal charges. A charge must be authorized by the applicable agreement and cannot be created retroactively by updating a website policy. Where MSA Section 8.1 applies, its notice threshold, minimum-charge calculation, credits, and exceptions control. Required employee reporting-time or other pay remains payable regardless of whether a Client fee is collected. Contractual cancellation minimums are reserved but currently inactive and not charged. If activated as permitted by the MSA, they apply only to assignments accepted after activation. Documented statutory-cost reimbursements under MSA Section 7.4 remain separate and cannot duplicate other charges.
Use the in-app cancellation option when available. After Trainee acceptance, contact CrewSolutions promptly through the designated support channels so an administrator can process the request and record the reason. If a shift is active or a button is unavailable, contact CrewSolutions for an early-ending request; this does not limit immediate stop-work action for unsafe conditions. Trainees who cannot attend must promptly notify CrewSolutions.
Clients are not charged for unworked hours of a no-show. Replacement availability is not guaranteed. CrewSolutions reviews billing complaints and corrects duplicate charges, unworked time, and other supported errors by credit or refund as appropriate under the MSA and applicable refund policy. Dissatisfaction does not by itself justify erasing time or withholding earned pay. Any refund policy is subordinate to the signed MSA and nonwaivable law.
16 Direct hiring
Clients may hire Trainees directly subject to any applicable Client-paid conversion fee and conditions in the signed MSA. These Terms do not impose a separate conversion fee. No such fee is a Trainee debt or deduction from wages, and these Terms do not restrict a Trainee's lawful choice of employment.
17 Acceptable use
Do not use the Platform for fraud, harassment, discrimination, unlawful work, impersonation, malicious code, unauthorized access, interference with security, or unlawful disclosure of another person's information. Do not fabricate credentials, safety checks, jobs, or time records. Access and use information only as authorized for a legitimate purpose.
These restrictions do not prohibit discussing wages or working conditions, protected concerted activity, lawful whistleblowing, reporting to government agencies, seeking advice or representation, or exercising other protected rights. No confidentiality or acceptable-use provision requires prior permission to make a protected disclosure.
18 Content and intellectual property
You retain rights in content you provide. You grant CrewSolutions a nonexclusive license to host, copy, display, and process that content only as reasonably needed to provide, administer, secure, and support the services and meet legal obligations, consistent with the Privacy Policy. You must have authority to provide it. This license does not authorize unrelated advertising use of your identity or create consent to train general-purpose AI models on your personal information.
CrewSolutions and its licensors retain rights in the Platform, software, branding, and other proprietary materials. You receive a limited right to use the Platform for its intended purposes while authorized. Do not copy or exploit protected materials beyond permission or applicable legal rights.
19 Privacy and service providers
The Privacy Policy explains collection, use, disclosures, retention, and available rights, including information used for identity and license verification, payroll, payments, timekeeping, location, safety, and support. Provide only information needed for the relevant process and avoid uploading another person's sensitive information without authority.
Service providers support functions such as Everee payroll and onboarding, Stripe payments, Veriff identity verification, and technical operations. Provider terms may apply to their separate services when properly presented. Development and debugging tools may be used subject to our information-handling obligations; these Terms do not promise that such tools can never access personal information. Provider use does not excuse CrewSolutions' own statutory or contractual duties.
20 Communications and text messages
We use in-app notices, email, telephone, and, where authorized, text messages for account, assignment, payroll, safety, and billing communications. Keep contact information current. We will obtain separate consent where legally required; accepting these Terms alone does not constitute consent to marketing calls or texts.
For text messages, message frequency varies and message and data rates may apply. Reply STOP to opt out of the applicable text-message program and HELP for assistance, or contact support. Opting out does not waive wages or other rights; coordinate an alternative channel for essential notices. Marketing consent is not a condition of employment or purchase. Electronic records and acknowledgments may be used where lawful, with required alternatives and copies available.
21 Availability and limits of platform information
We use reasonable efforts to operate the Platform but cannot promise uninterrupted or error-free access, constant job availability, or that every third-party entry is accurate. Notify us of errors and use the alternative reporting channels described here when necessary. Use of software does not replace site inspection, qualified supervision, safe work practices, or verification required by law or the MSA.
To the extent permitted by law, general Platform features are provided as available without additional implied warranties. This provision does not disclaim express contractual promises, required screening or safety duties, payroll obligations, or other nonwaivable duties.
22 Liability and protected rights
For Client staffing services, liability limits, indemnities, insurance obligations, and remedies are governed by the signed MSA. These Terms do not add a universal dollar cap, an employee indemnity, or a release of employment, injury, discrimination, privacy, or other nonwaivable claims. No provision excludes liability where exclusion is prohibited by law.
A Trainee's acknowledgment, timecard confirmation, account use, or failure to report through a particular screen is not a release of wages or legal rights. No retaliation is permitted for good-faith reporting or other protected conduct.
23 Restrictions suspension and account closure
We may restrict or suspend access when reasonably necessary for security, fraud prevention, material misuse, credential issues, safety, or other grounds allowed by an applicable agreement. Client payment restrictions follow Section 14 and the MSA. We will provide notice and a reasonable opportunity to resolve issues where appropriate, subject to immediate protective action when necessary.
Restrictions or closure do not eliminate earned wages, outstanding lawful payment obligations, records rights, or the ability to report safety, payroll, or billing issues. If a feature is unavailable, contact support for assistance and an alternative reporting process. A change in Platform access alone does not determine every aspect of the employment relationship.
24 Deletion and retained records
Users can initiate account deletion in the app or contact support. The account closes 48 hours after an in-app deletion request; active sessions end and sign-in access stops. Account-related records are deleted from the active database except limited employment, payroll, tax, safety, transaction, contractual, and legal records retained for the purposes and periods described in Privacy Policy Section 9. All other account-related personal information is deleted. Provider-held records and backups can follow separate retention and deletion cycles; 48 hours is not a promise of erasure from every system. Closure does not eliminate earned wages, lawful outstanding obligations, record-access rights, or the right to report an error.
25 Governing law and disputes
California law governs these Terms to the extent permitted by applicable law. Client disputes governed by the MSA follow its dispute provisions. These Terms do not impose arbitration, a class or collective action waiver, or mandatory pre-claim mediation on employees. Any separate employee dispute agreement must stand on its own valid terms.
Contact support to seek an informal resolution if you wish. Doing so is not a condition to filing a legally permitted claim, contacting a government agency, or seeking urgent relief, and does not itself extend a filing deadline. Nothing limits jurisdiction or rights that applicable law makes nonwaivable.
26 Updates and interpretation
We will identify revised versions and provide notice of material changes. Material changes requiring agreement will be presented for affirmative acceptance before they govern future Platform use. Changes do not retroactively alter earned rights, accrued claims, accepted assignment terms, or a signed MSA. Where access is limited pending acceptance, alternative channels remain available for pay, required records, corrections, and safety reports.
If a provision is unenforceable, it will be limited or severed only to the extent permitted by law, leaving the remainder effective where possible. A failure to enforce a provision once does not waive it generally. These Terms and properly applicable agreements govern their respective subjects; statutory protections remain controlling.
27 Contact
Crew Solutions LLC
Email: support@crewsolutions.work
Website: https://crewsolutions.work Mail: 2247 Cumming Rd, Brentwood, California 94513, United States
Use support for account, timekeeping, pay, billing, records, cancellation, and safety assistance. For an immediate emergency, contact emergency services first.
